If merchandise is damaged or faulty, you we will happily provide a credit note or refund under the following conditions:
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Change of mind
If you have changed your mind, we do not offer you a refund. Please choose carefully when placing an order through our online platform as a change of mind returns will not be accepted. Returns and exchanges will not be offered at all except to the extent required by law.
You can track your order directly using the tracking code that was sent in your shipping confirmation email. If you can’t find your tracking code, please call or email us.
St Charbel Souvenir Shop will not take responsibility for loss or damaged items during transit.
Please email us first before returning your product: info@stcharbelsouvenirshop.com.au
St Charbel Souvenir Shop has the absolute discretion in deciding whether an item is defective, faulty or not fit for its purpose. As such, St Charbel Souvenir Shop may require any evidence whatsoever in order to investigate your claim.
You are generally responsible for returning the product if it can be posted or easily returned.Â
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